Bk.99 FAQ – Most Frequently Asked
Answers to Your Questions

In most cases via bKash, Nagad, or Rocket After making a deposit 1 to 5 minutes Your bk.99 account will be credited within that time. However, bank or mobile network issues may occasionally cause delays of up to 15–30 minutes.

If a deposit fails or hasn't gone through within 30 minutes, here's what to do:

After logging in to bk.99, in the main menu "Live" or "In-Play" section. There you'll find real-time scores, over-by-over updates, and stats for all ongoing matches.

Live stream requirements:

• Minimum account balance of ৳100 Balance or place at least one bet within the last 24 hours.
• Next to your selected match, Streaming Icon When it appears, click it to start watching live.
• For a smooth streaming experience, a minimum of 4G or WiFi A connection is required.

During live betting, odds change every few seconds — use split screen mode to keep the score and odds in view at the same time.

On bk.99 Responsible Betting Tools Very easy to use. Log in and go to "Account Settings" → "Responsible Betting".

What you can set:

• Deposit limit: Set a daily, weekly, or monthly deposit cap (e.g., ৳500/day). Lowering the limit takes effect immediately; raising it requires a 24-hour waiting period.
• Session timer: Set a time limit for your session. Once it's up, you'll receive an automatic break notification.
• Self-exclusion: Your account can be deactivated for anywhere from 1 week to permanently. You will not be able to log in during that period.

To learn more, visit our Responsible Play View page.

The minimum deposit limit on bk.99 is ৳200 (BDT two hundred). This applies to all payment methods — bKash, Nagad, Rocket, and Upay.

Details by payment method:

• bKash: Min ৳200 – Max ৳50,000 per transaction
• Nagad: Min ৳200 – Max ৳30,000
• Rocket: Min ৳200 – Max ৳25,000
• Upay: Min ৳200 – Max ৳20,000

On your first deposit of ৳200 or more, 100% Welcome Bonus It will be credited automatically. The minimum withdrawal amount is also ৳200.

The steps below resolve most app crash and update issues:

Some issues may occur on Android 8.0 or below. You can also access bk.99 through your mobile browser (Chrome) — it works just like the app.

Bk.99 uses internationally recognised security standards. Here's how we keep your data and funds protected:

• 256-bit SSL Encryption: Every transaction and piece of personal information you submit is protected with top-tier encryption.
• Two-Factor Authentication (2FA): Suspicious logins trigger an additional SMS code verification.
• Separate Fund Management: Player funds are kept completely separate from company funds.
• Privacy Policy: Your data is never sold or shared with any third party.
• Real-Time Monitoring: The fraud detection system is active 24/7.

Bk.99 will never ask for your password or OTP by phone or SMS. If you receive any such request, contact our support team immediately.

No. Under bk.99 policy, each person may only hold one account You can open and manage it. This is strictly enforced.

Why this rule exists:

• To prevent abuse of the bonus system.
• To maintain a fair and impartial betting environment.
• To comply with international anti-money laundering regulations.

What happens if I get caught? If multiple accounts are detected, all accounts will be permanently closed and all bonuses forfeited. Your original deposit will be returned, but any previous winnings may be subject to review.

If you previously had an account but can no longer access it, contact support instead of creating a new one.